Returns & Refunds
The times when you were faced with the fact that you received a completely different product than you ordered, and you were forced to go through a long and tedious process of return (calls, repacking, running around courier services, waiting for a replacement product or money back) are in the past. Brace yourselves to experience our most prized 'AWQuality No-Returns Policy.'
If during a year our customer are dissatisfied with the purchase for any reason, we immediately send a new product upon customer’s request without the need to return the previous one.
One year warranty
Alleswunder is a unique online store that provides an annual guarantee for all clothes and shoes.
If you are unsatisfied with the quality of our products during the year, you have the right to receive any new product free of charge to the extent of the cost of what you bought earlier and you do not need to send us back the previous one. You pay only for the second shipping.
This convenience is especially important in rural areas, provinces that effects to increase demands.
Right to a new product
The right to a new product, which is provided by our AWQuality policy, is a completely new experience for the buyer. Our policy ensures that even if you change your mind (during the year) and decide that you want to receive a new similar product or a product of the same type (equivalent in value), you can receive a new product, we will certainly send it.
All items are shipped by DHL Express Shipping or a similar first-class courier company within 48 hours of your request.
Our customers can request for a refund within 28-days.
28 Day Return Policy
Returns are accepted within 28 days of the date of receiving the product. For orders cancelled prior to shipment, the refund will be made within 3 working days of the acceptance of the request. The refund method will follow the payment method. In case of Credit cards, the refund will be made on the same credit card use for the purchase; the refund time depends on your bank. You will receive your refund within 10 working days from the start of the return process at the warehouse and you will receive an e-mail notification.
To return your product, please contact us at firstname.lastname@example.org. To process your return, we require a receipt or proof of purchase. As soon as we receive the product undamaged condition and in its original packaging, we will refund your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.