Exchanges & Refunds
Returns? It's history now at Alleswunder if you purchased an AWQuality certified product!
We're here to redefine customer experience to a whole new level. Gone are the times when you're stuck with something other than what you've ordered for and had to go through the dreaded returns process of long call-waits, repacking, running around the courier service and waiting for the replacement and refunds. Brace yourselves to experience our most prized 'Hassle-free Returns Policy'. We believe that our 'Customer is never wrong', so being our esteemed customer means that you deserve to get what you've ordered, no questions asked. Our Hassle-free Returns Policy ensures that you can get new product up to 3 times (including the first order) in a year on all AWQuality products without any trouble.
In case of any issue about the Guarantee of the product or even if you are not pleased with the product and would like to exercise your Right to New product, you can write to us at firstname.lastname@example.org along with the image of the product and we will confirm within 48 hours if the same product is available and send the same product to you or you may choose any other product at the same price.The customers just need not pay for the express shipping cost and need not return the previous product. We send all our products by DHL Express Shipping.
If you would like to return the previous product after receiving the new product, we would kindly request you to contact us within 14-days of delivery so that we can arrange for a return and provide information about the nearest courier location where you can ship free of cost.
Under the 100% Moneyback Guarantee policy, in case of any product-related issues the customer can request for a refund within 14-days of receiving the product, in such cases for AWQuality products the customer forgoes any Right to New product, if applicable.
If the customer is not satisfied with the product at any time after the delivery, even after exercising his/her Right to New product up to 3-times, Alleswunder will refund the amount paid by the customer for the product. And the customer needs to send back the products received from us including the replacement products in an unused state.
The refund method will follow the payment method. In case of Credit cards, the refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank. You will receive your refund within 14 working days from the start of the return process at the warehouse and you will receive an e-mail notification. For orders cancelled prior to shipment, the refund will be made within 3 working days of the acceptance of the request.